At AVR Gourmet, we are committed to delivering the highest quality handmade jams to our customers. Due to the perishable nature of our products and the small-scale nature of our business, we have established the following cancellation and refund policy:
1. Order Cancellations
- Once an order is placed, it cannot be canceled or modified. We begin processing orders immediately to ensure timely delivery and maintain product freshness.
2. Refunds and Returns
- No Refunds or Returns: We do not accept returns or issue refunds for any products once they are shipped, due to their perishable nature.
3. Damaged or Defective Products
- If your order arrives damaged or defective, we will gladly provide a replacement.
- Proof Required: Please send clear photos or videos showing the damage to our email at contact@verofroot.com within 48 hours of receiving the product.
- Review Process: We will review the evidence and notify you of the approval or rejection of your replacement request.
Important Notes:
- We are not responsible for delays caused by courier services or incorrect delivery addresses provided by the customer.
- Each jar of jam is carefully handmade and inspected before shipping to ensure the best possible quality.
By placing an order with AVR Gourmet, you agree to this cancellation and refund policy. Thank you for supporting our small business and understanding our commitment to quality and sustainability.
For further assistance, please contact us at contact@verofroot.com.